Hotel Industry Glossary

Hotel Industry Glossary, with the definitions and meaning of hotelier terminology, lingo, jargon and acronyms.

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Term Definition
ROI - Return of investment

A KPI that helps to evaluate the efficiency of an investment on a company, on a business project, on a marketing action... The ROI measures the return of an investment in relation to the cost. To do the calculation of this KPI we have to divide  the benefit obtained after the investment  by the cost of it, and the number that we obtain should be a percentage 

Find here the ROI formula:

ROI = (Benefit - Cost)/Cost




Room Type

What is the meaning / definition of Room Type in the hospitality industry?

In Hospitality, the days of a hotel only offering guests standard rooms for reservations are long gone! Nowadays, there are myriad room types and suites at hotels around the world – a delightfully eclectic selection – meaning that any size of group and most preferences can be catered for.Super User